Refund policy
We want you to feel confident when ordering from Leymere. If you change your mind or experience a problem with your order, please review our returns policy below.
Change of Mind Returns
You may return eligible products within 30 days of receiving your order.
Under UK consumer law, customers purchasing online have a statutory right to cancel their order within 14 days of receiving the goods. Once you have notified us of your cancellation, you have a further 14 days to return the goods.
Leymere extends the period in which you may request a change-of-mind return to 30 days from delivery, subject to the conditions set out below.
Please contact us before returning an item so that we can provide the appropriate return instructions.
Condition of Returned Products
Please take reasonable care of products and their packaging while deciding whether to keep them.
Products should be returned complete with all parts, accessories, instructions and original product packaging wherever possible.
You may open packaging and inspect a product to the extent reasonably necessary to establish its nature, characteristics and functionality.
If a product or its retail packaging is damaged, marked, written on, excessively opened or otherwise handled beyond what is reasonably necessary for inspection, and this results in a reduction in the product's value, we reserve the right to make an appropriate deduction from the refund to reflect that reduction in value.
This may include circumstances where damage to, or loss of, the original product packaging means that the product can no longer reasonably be resold as new.
Please do not attach return labels, tape or other markings directly to the product's retail packaging. Where possible, the original product packaging should be protected with suitable outer packaging for the return journey.
For returns requested after the statutory cancellation period but within Leymere's extended 30-day returns period, products must be unused, uninstalled, complete, in a resaleable condition and returned in their original, undamaged product packaging.
These provisions do not affect your statutory rights where goods are faulty, damaged on arrival, incorrectly supplied or otherwise do not conform to the contract.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as reasonably possible after delivery.
If an item arrives damaged, faulty or incorrect, please contact us as soon as possible. We ask that visible delivery damage is reported within 48 hours where reasonably possible and that photographs are provided to help us investigate the issue.
Reporting an issue outside this 48-hour period does not affect your statutory rights.
Depending on the circumstances and your legal rights, we may arrange replacement parts, repair, replacement, collection or a refund.
Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable consumer law.
Return Shipping
For change-of-mind returns, customers are responsible for the direct cost of returning the goods unless we have agreed otherwise.
Please use a suitable delivery service and package the goods securely. We recommend using a tracked and appropriately insured service.
Returned goods should be adequately protected during transit. Where the original product packaging forms part of the product's resaleable condition, it should itself be protected by suitable outer packaging and should not be used as the shipping container.
If goods are faulty, damaged on arrival, incorrectly supplied or otherwise do not conform to the contract, we will handle reasonable return or collection arrangements where we are legally responsible for doing so.
Non-Returnable Items
The statutory right to cancel does not apply to certain products, including goods made to your specifications or clearly personalised for you.
A product is not considered non-returnable simply because it was ordered from one of our suppliers specifically to fulfil your order.
Products that have been installed, altered or damaged after delivery may be subject to a reduction in refund value where permitted by law. This does not affect your rights where a product is faulty or otherwise does not conform to the contract.
For Leymere's additional returns period beyond your statutory cancellation rights, we reserve the right to refuse a change-of-mind return where the product is used, installed, incomplete, damaged, not in a resaleable condition or is not returned in its original undamaged product packaging.
Refunds
Once your return has been received, we will inspect it and process any refund due.
Where you exercise your statutory right to cancel an online order, we will refund the price paid for the returned goods together with the cost of our least expensive standard delivery option, where applicable.
If you selected a more expensive delivery method, such as an upgraded or express service, we are not required to refund the additional amount above our standard delivery charge.
We may withhold reimbursement until we have received the goods back or you have provided evidence that they have been returned, whichever occurs first.
Refunds will be made without undue delay and no later than 14 days after we receive the returned goods or acceptable evidence that they have been sent back, as applicable.
Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.
Where permitted by law, we may make an appropriate deduction where a product's value has been reduced as a result of handling beyond what is necessary to establish its nature, characteristics and functionality. This may include a reduction in value caused by damaged, missing or excessively marked product packaging where this affects the product's ability to be resold as new.
Contact
For returns and refund enquiries, please contact:
Please include your order number, the product you wish to return and the reason for contacting us so that we can process your request as efficiently as possible.